Managed IT Services
Proactive 24/7/365 Application & Infrastructure Management
BRC provides reliable managed IT services that keep your mission-critical applications running smoothly. We monitor systems around the clock, apply patches proactively, and resolve incidents before they impact users.
Unexpected downtime, unpatched servers, and overworked internal teams.
When internal engineering teams are constantly distracted by routine server maintenance, security patches, and midnight bug alerts, strategic product innovation grinds to a halt.
SLA-Backed 24/7 Proactive System Management
24/7/365 Incident Management
Continuous health checks with guaranteed response times under 15 minutes for critical P1 production outages.
Proactive Patch Management
Scheduled testing and deployment of operating system, framework, and security patches without production disruption.
Backup & Recovery Drills
Automated daily/hourly snapshots with quarterly dry-run restore drills to guarantee disaster recovery readiness.
Application Bug Fixing & Minor Enhancements
Dedicated monthly engineering hours allocated to resolving bugs, refactoring technical debt, and shipping minor features.
Database Health & Performance Tuning
Routine vacuuming, index maintenance, slow query optimization, and storage growth management.
Technologies we leverage
Monitoring & Alerting
- Datadog
- PagerDuty
- Opsgenie
- UptimeRobot
- Grafana Cloud
Cloud Management
- AWS CloudWatch
- Azure Monitor
- Google Cloud Operations Suite
Ticketing & ITSM
- Jira Service Management
- Zendesk
- Linear
- Slack Ops Channels
How we deliver
Infrastructure Onboarding
Install telemetry agents, document system dependencies, and establish runbooks.
Baseline & Health Triage
Audit outstanding errors, configure synthetic monitors, and set threshold alerts.
24/7 SLA Handover
Activate dedicated on-call rotations with Slack/PagerDuty escalation channels.
Monthly Review & Tuning
Provide uptime reports, incident post-mortems, and capacity forecasts.